Frequently Asked Questions

Shipping

How long does shipping take?

Most orders ship within 1-2 business days. Standard shipping typically arrives in 5-7 business days. Expedited options are available at checkout.

Do you ship internationally?

Currently, we ship to the United States only. We’re working on expanding to additional countries in the future.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number and a link to track your package.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our Refund Policy page for full details.

How do I start a return?

Email us at info@welcomelane.com with your order number and reason for return. We’ll send you return instructions within 1 business day.

Products

Are your tools covered by a warranty?

Most of our tools come with manufacturer warranties. Warranty details are listed on each product page. For warranty claims, contact us with your order number and photos of the issue.

Do you offer bulk or wholesale pricing?

Yes! For orders of 10+ units, email us at info@welcomelane.com for volume pricing.